Your Dumb Questions

General Questions

Before the website shows delivery, you can contact us to modify the delivery address immediately (vip@gacy.COM, please send us an email immediately for confirmation). For orders that have been shipped and have a courier tracking number, the delivery address cannot be modified.

Yes, if your demand is large, you can contact us to negotiate the delivery mode and specific price, and we will provide you with a new preferential price.

No. We are 100% Online.

Returns are Easy! We offer 30 Day Easy Returns No RMA needed.

We believe in only taking your money when we ship your order! Status will be pending til we ship. (if you use afterpay, the payment is processed immediately according to afterpay’s payment schedule)

Cancellation Requests must be made within 24 hours

Please inquire below and we’ll check for you! Be sure to Include your size and we’ll check into it!

What you are seeing is an authorization. When you place an order, an authorization is made verifying that you have the available credit to make the purchase. But this is not a charge! We do not actually charge your card until we ship your order. Sometimes an authorization shows on your statement as “pending” or “unsettled activity”. There is no problem with your order. We are processing it as fast as we can and you will be notified when your order ships to you.

Depending on your state of residency, such as California, Colorado, Connecticut, Utah, and Virginia, you may have certain rights relating to your personal information as described below. To exercise any of these rights, please submit a request through our webform or by calling us at 1-844-976-1706. Please note that we will need to authenticate your identity before your request can be processed. For authentication, you will be asked to verify your identity in accordance with the law.

If you are unsatisfied with the resolution or result of a prior request, you may ask us to reexamine your request using our webform.

We keep your personal information for as long as is necessary for the purposes described in this Privacy Policy, which generally means holding the personal information for as long as one of the following apply:

Your personal information is reasonably necessary to manage our operations, to manage your relationship with us, or to satisfy another purpose for which we collected the personal information;
Your personal information is reasonably necessary to carry out a disclosed purpose that is reasonably compatible with the context in which the personal information was collected; or
We are otherwise required or permitted to keep your personal information by applicable laws or regulations.
Where personal information is used for more than one purpose, we will retain it until the purpose with the latest period expires. For more information about our retention policies, please contact us using the contact details below.

Purchasing Questions

Secure and Online using PayPal and most card types.
Can I pay by cheque / Postal Order / Phone or Bank Transfer– Sorry all orders are Online as this is the securest way to order.
When is my payment taken when i order online – We take the payment before we send your items out using PayPal or Card, if we can’t fulfil your order we part or fully refund your order including the postage charges.
Are my payments secure – Yes using VeriSign SSL Encryption and secure Merchant banking services. We also run ANTI-MALWARE site security and we are audited every 3 months by our bank to make sure our systems are safe and secure.
Fraudulent transactions – We will verify all transactions using certain mandatory checks provided by our merchant bank, if any transactions are found to be fraudulent our bank will capture the transaction details and mark the transaction for review and report the delivery address back to the relevant authorities.

Please contact us at vip@gacy.com or check your order tracking to see what the order status is by clicking HERE

Check our live chat as we normally ship items out within 1 to 2 working days and non-stock items within 7 to 10 working days, Some items can take longer so we will e-mail you to inform you.
Further delays can occur when a calling card has been left or Customs hold parcels to check contents and declarations.
Royal Mail will publish any delays and service update click here to find out more
Sign Up with Royal Mail alerting you to any delays in your postal area here.
The post has tried to deliver to you and may have been returned your order back to us. Its always worth checking with the post office to see if anything is there to collect.

1. Items must be in new, unused condition, unwashed, with all original tags attached.

2. Returns accepted within 30 days from the purchase date.

3. Report damaged items immediately upon receipt for a full refund or replacement. Provide images of damaged packaging and items.

4. For incorrectly received items (wrong size, color, or item), return for a full refund or replacement.

1. Items marked “non-returnable.”

2. Handmade or made-to-order products.

3. Orders with incorrect address/shipping information provided by the customer.

4. Orders not received due to external factors outside RebelsMarket’s control (e.g., customs, natural disasters).

1. Refunds processed upon return items passing quality inspection.

2. Original shipping costs non-refundable, except in cases of RebelsMarket error.

3. Refunds issued to original payment method only.

4. Allow 5-14 business days for refunds, up to 30 days in some cases, depending on the financial institution.

These Terms and any applicable Additional Terms will be governed by and construed in accordance with, and any Dispute will be resolved in accordance with, the laws of the State of New Jersey, United States of America without regard to its conflicts of law provisions that might apply the laws of another jurisdiction.

Any questions regarding these Terms may be directed to vip@gacy.com.